Our Refund Policy
Standard 7 days cancellation policy after making the payment for a course and for any course material that is sent out to Customers (students). Cancellation must be done through our online cancellation form and any course material which customer/student has received, must be returned. Customer/Students are liable for all the cost incurred in returning the goods.
Please return you course material or goods to: 180c Cranbrook Road, Ilford, Essex, England, IG1 4LX
We recommend that the customer get a free proof of postage certificate from the post office or sends any parcel by recorded delivery as we can not be responsible for any item which never reached us back or those that are damaed in transit.
The refund will be issued by cheque following the above protocol or you can transfer it to another course;
Where an online course has been purchased and course material is sent to customer/student as as e-document pdf, we regret that no refunds can be made as the materials are non returnable.
Where a course has been purchased with a recognised third party provider,Cranbrook College are not responsible to issue any refunds and the policy of the organisation purchased from, is to be adhered to.